Redbox complaint: Charged for a returned dvd

Name: Charged for a returned dvd
Item: Redbox
Author: Theresa

Open 16 Jul 2022 132 views Broadcasting Network

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Filed 16 Jul 2022 by Theresa

I returned a dvd that I rented after one night rental. I received an email from Redbox that the dvd was returned. A few weeks later I received an email from Redbox for a $34.42 charge to my debit card. I called Redbox and asked to speak to a supervisor. The Redbox customer service representative gave me a difficult time and was not helpful. A very bad thing to charge customers when they have returned the dvd.

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Case details

Status: Open
Company: Redbox
Filed: 16 Jul 2022
Desired resolution: I want a refund to my debit card as soon as possible. I also want them to train their customer service representatives better. I will take my business elsewhere. It is not acceptable to charge customers when they have returned the dvds ly.
Problem: Charged for DVD already returned
About: DVD rental
At stake: $34.42

Progress

Filed
Company notified
Company replied
Resolved

16 Jul 2022 Complaint filed and published
16 Jul 2022 Message from Bizzy: we notified Redbox about this complaint.

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Wronged by Redbox too?Make it sting!

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Make it sting!