My complaint:
This website is a complete scam. When I first signed up, they validated my credit card within 24 hours. I deposited $30 and played more than $4k in bonuses as I understand you have to play against the bonuses in order to be eligible for a withdrawal of any winnings.
I initially won around $2200. Once I was down to $1800, I was ready to withdraw. They mentioned you had to validate your checking account information.
This was a back and forth game this casino played for over 3 weeks with the paperwork . They would take 3-4 days on purpose to respond. I had enough and I assured them I was going to get the federal trade commission and the FBI involved. Then they sent me the email and stated the banking information was validated.
Immediately after, I requested the payout of $1800. I waited for about 3 days and then I spoke to a live chat representative to check on the status of the payout. He told me it was approved and I can expect to see it in my bank account within 3 business days.
A day later, red dog casino sends me an email stating that the payout was rejected and there was not any winnings when I have a screenshot of what I won and now their giving me a hard time so they don’t have to pay. They also mentioned that they just reset my balance to $30, again when I won $1800 and it clearly showed it was available to withdraw and their not paying me anything.
I tried calling the red dog customer service and it rings, then keeps saying caller is busy.
Suggested solution:
I would like my winnings of $1800 and that the representative said that was approved and on its way to my bank account.
