Complaint: Refusing to Pay My Winnings

on 12 July 2021 about Red Dog Casino in category Gambling

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

This website is a complete scam. When I first signed up, they validated my credit card within 24 hours. I deposited $30 and played more than $4k in bonuses as I understand you have to play against the bonuses in order to be eligible for a withdrawal of any winnings.

I initially won around $2200. Once I was down to $1800, I was ready to withdraw. They mentioned you had to validate your checking account information.

This was a back and forth game this casino played for over 3 weeks with the paperwork . They would take 3-4 days on purpose to respond. I had enough and I assured them I was going to get the federal trade commission and the FBI involved. Then they sent me the email and stated the banking information was validated.

Immediately after, I requested the payout of $1800. I waited for about 3 days and then I spoke to a live chat representative to check on the status of the payout. He told me it was approved and I can expect to see it in my bank account within 3 business days.

A day later, red dog casino sends me an email stating that the payout was rejected and there was not any winnings when I have a screenshot of what I won and now their giving me a hard time so they don’t have to pay. They also mentioned that they just reset my balance to $30, again when I won $1800 and it clearly showed it was available to withdraw and their not paying me anything.

I tried calling the red dog customer service and it rings, then keeps saying caller is busy.

0 0 votes
Justified complaint?

Suggested solution:

I would like my winnings of $1800 and that the representative said that was approved and on its way to my bank account.

Refusing to Pay My Winnings
Refusing to Pay My Winnings
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments