Quest Diagnostics complaint: Employee Refusal to Honor My Scheduled Appointment
Filed 5 Jan 2022 by George
Today (01042021) I arrived at 154 Main Street about 2:50 PM for my 3:00 scheduled appointment. The female employee was coming out of her office and posting something on the door. I explained that I was there for my 3:00 pm appointment for blood work ordered by my cardiologist.
The woman said she was leaving at 3:00 and to reschedule or go elsewhere.
This is my second bad experience with this woman in less than two months. The previous time I had a 1:15 appointment and she told me she was on lunch ( In the room) until 1:30 and I’d have to wait. When I tried to sign in at 1:30 the tablet announced that I had failed to show for my 1:15 appointment and I was now on the walk in list. I waited another 15 minutes before I was able to get blood drawn.
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