My complaint:
Hello my name is Monisha Douglas and I been have a issue with getting my funds put back on my card since October 2019 I have filled out the forms from direct express also tried emailing them I also tried faxing them twice and there fax machine was off I faxed them from the TWC office also I paid for priority mailing to direct express to sign and still nothing I have been getting wrong info from the reps also I would call and the rep would answer the phone and put me back in que for about another hour I’m really needing help with this issue
Suggested solution:
By putting my funds back on my card
