PremFina complaint?

Do you have a dispute or a bad customer experience with PremFina? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The PremFina Client Services number in the UK is 0330 165 9367, and the team also takes email at customers@premfina.com and live chat on the PremFina website; the contact details above include a separate address for complaints. PremFina can only help with the Direct Debit payments and the credit agreement, so questions about the insurance policy itself, such as changing a car or your No Claims Discount, go to the broker named on your policy documents. Have your PremFina agreement number, your policy number and your bank details ready.

Direct Debit taken on the wrong date or for the wrong amount? Start your complaint here too: we push it out to PremFina by email, social media, printed letters and every other tool at our disposal.

PremFina takes a monthly Direct Debit when you chose to pay for an insurance policy in instalments through a broker: PremFina paid the broker the full premium upfront, and you repay PremFina under a credit agreement that was sent to you by email to sign. It works with brokers, managing general agents and insurers, so the name on your policy is usually the broker's, not PremFina's. Search your email for the PremFina agreement, and check your policy documents for the broker that arranged it.

If you do not recognise the agreement at all, call PremFina on 0330 165 9367 and ask which policy and broker the payments belong to.

To cancel cover paid through PremFina, start with the broker that sold you the insurance policy: PremFina handles only the Direct Debit payments and the credit agreement, and changes to or cancellation of the policy go through the broker. Ask the broker to confirm the cancellation date in writing, then ask PremFina for the balance left on the agreement, if any, and how it will be settled. Stopping the Direct Debit at your bank does not end the credit agreement on its own, and PremFina's missed-payment page says a missed payment brings a default fee for personal customers and a fresh attempt to collect it.

Balance demanded after the policy was cancelled? Put it through our complaint process: we help you write it in minutes, with the broker's cancellation date and your bank statements side by side.

Yes: the Financial Ombudsman Service handles complaints from UK customers about consumer credit providers such as PremFina, including its credit agreements and the way it collects payments; complaints about the insurance policy itself are for the broker or insurer. It generally expects PremFina to have had the chance to put things right first, so keep a record of every call, email and reference number.

Disputing a default charge or a collection on your PremFina agreement? Open a case here: our trained AI keeps advising you on what to reply and when to push again.

Nothing has been reported about PremFina here yet. Our research shows what typically goes wrong at premium finance lenders: Direct Debits collected on the wrong date or after a policy was cancelled, default fees after a missed payment, balances demanded when cover ends early, customers sent back and forth between the broker and the lender, and credit agreements, signed by email, that customers did not realise were loans.

Instalments collected after the broker cancelled your policy? Be the first to report it: your case opens the record for the next policyholder who finds PremFina on a bank statement.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of PremFina through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with PremFina can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.