My complaint:
Good day,
I bought a pair of Prada sunglasses from your dubai mall branch, after I took out the box and wanted to use the sun glasses from the flip top cover, they fell off the ground causing scratches to the lens. I have a video of the flip top which was given to me by your member of staff which was not good.
It didn’t close but had to use a rubber band to close and secure my sun glasses in that case.
I will appreciate with such scenario you should accept exchanging with another pair as this was not dropped by mistake but cause of the cover I was given.
Pictures and video of the case and receipt can be sent once you advise.
Await your favorable response
Thank you
Suggested solution:
Kindly exchange my pair I paid DHS1480. And I amd my whole family regular buy our sunglasses from your stores.