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PRADA complaint: Sunglasses Return

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Filed 20 Aug 2021 by Daud

Good day,

I bought a pair of Prada sunglasses from your dubai mall branch, after I took out the box and wanted to use the sun glasses from the flip top cover, they fell off the ground causing scratches to the lens. I have a video of the flip top which was given to me by your member of staff which was not good.

It didn’t close but had to use a rubber band to close and secure my sun glasses in that case.

I will appreciate with such scenario you should accept exchanging with another pair as this was not dropped by mistake but cause of the cover I was given.

Pictures and video of the case and receipt can be sent once you advise.

Await your favorable response

Thank you

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