Playtika complaint: Progressive jackpot won but not credited

Complaint from Chici reported on 11 January 2022 about Playtika

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Complaint resolved
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My complaint:

I was playing The Last Giants in Caesars Slots and I filled the screen on the respins as required to win the jackpot. I was excited because the progressive was 8 trillion dollars. But when I finished the round i was disappointed to see i was not credited. When I contacted them I was told that they dont see my win. I spent tons of money to play this game and feel very cheated and they do not offer any redemption for their screw up.

Suggested solution:

Give me my earned 8 trillion progressive.

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