Playtika complaint: PAYOUT

Sunday the 31st Augusti Was playing SLOTOMANIA (user id 1029558) it was turbo round my golden spins payout was 15.1T so i purchased a few extra to obtain this win my biggest win ever MONDAY morning 8.48am 1ST sept i landed on black yippeee soon found out was paid 355 bill so sent 4 emails been on chat here twice a day since monday to find out why. This morning i received a pop up screen stating i see you not awarded the correct amount for your golden spins here is your coins got 4t so what happened to the other 11T
so you advertisied for me to purchase golden spins payout being 15.1T yet you only payout 4T please explain why this is not FRAUD on your behalf as stated in your game pay to play to be award Then this also is misleading Advertising then you ask players to purchase coins in the hope to win 15.1T i landed on black so why was i not awarded my 15.1T
So how can you take my money and not payout the correct amount why cant anyone explain this to me…..
I have all those screen shots that states 15.1T as the payout how can you turn around now and say nahhh not paying you that we will pay you 4T instead isnt that FRAUD
You take my money no issues so pay me the correct amount thats all i ask