Playtika complaint: False advertising

Name: False advertising
Item: Playtika
Author: Jennifer

Open 14 Jan 2021 238 views Gambling

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Filed 14 Jan 2021 by Jennifer

I received an email on 11221 stating if I purchased the lotto bonus I would have my coins match the very next day. I purchased the coins on 11221. I did not receive the coins I was promised the next day. My account manager claimed I purchased the coins on 11321, Which I did not.

Playtika complaint: False advertising — Photo Jennifer uploaded with this complaint

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Case details

Status: Open
Company: Playtika
Filed: 14 Jan 2021
Desired resolution: I would like my money back.
Problem: Promised coin match not received
About: in-game coin bonus

Progress

Filed
Company notified
Company replied
Resolved

14 Jan 2021 Complaint filed and published
14 Jan 2021 Message from Bizzy: we notified Playtika about this complaint.

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