PJ’s Coffee complaint?

Do you have a dispute or a bad customer experience with PJ's Coffee? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

PJ's Coffee takes guest questions and complaints through the comments and feedback form on the contact page of the PJ's Coffee website, where you pick a subject (store feedback, online shop orders, e-gift cards or the mobile app) and the store your message is about; that form is the route PJ's Coffee publishes for guests. Give the date and time, what you ordered and paid, and the receipt or order number, and use the same email address as your app or online shop account.

Drink, order or charge not right? Start your complaint here alongside the form, and we push it out to PJ's Coffee by email, social media and printed letters.

To complain about a visit to a PJ's Coffee store, use the feedback form on the PJ's Coffee website, choose store feedback and select the store from the list, then give the date and time, what you ordered, what went wrong and what you would like: a refund, a remade drink or a credit. PJ's Coffee is a franchised chain, so the store you visited is usually run by a franchise owner: ask for the complaint to reach the brand as well as the store. Keep the receipt or the app order and any photos.

If a PJ's Coffee mobile order was not ready, made wrong or charged twice, or your rewards points or gift card balance do not show up in the app, take screenshots of the order, the balance and the charge before anything changes. Send them through the feedback form on the PJ's Coffee website under the mobile app subject, with the store, the date and time, the order number and the email on your app account, and say what you are asking for: a refund, a remade order or the missing points.

Charged twice for one mobile order? Open a case with us: our trained AI keeps coaching you on what to send PJ's Coffee and when to push again.

If a PJ's Coffee online shop order of bagged coffee, chicory or single-serve cups arrives late, damaged or with items missing, or does not arrive at all, use the feedback form on the PJ's Coffee website under the online shop subject and give the order number, the email you ordered with and photos of the box and the bags inside. Keep the packaging, the confirmation email and the tracking details until the matter is settled. For a coffee subscription, ask in writing for any change or cancellation and keep the confirmation.

Bags arrived split or the box half empty? We help you set out the order number, the photos and the dates in minutes through our complaint process.

Nothing has been reported about PJ's Coffee here yet. Our research shows what typically goes wrong at franchised coffeehouse chains with an app and an online shop: drinks made wrong and mobile orders not ready, rewards points and gift card balances that do not show up, online orders that arrive late, damaged or stale, coffee subscriptions that keep charging after a change, and confusion over whether the franchise owner or the brand answers a complaint.

Gift card balance lower than it should be? Be the first to report it: your case opens the record for the next PJ's Coffee guest with the same card problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of PJ's Coffee through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with PJ's Coffee can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.