Outfox Energy complaint?

Do you have a dispute or a bad customer experience with Outfox Energy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Outfox Energy customer service in the UK is on 0800 103 2702 and by email at hello@outfox.energy, and the Outfox account portal and app handle meter readings and payments. Have your account number, a current meter reading and your latest bill ready when you get in touch.

Bill or direct debit you dispute? Put it to us and we take the complaint to Outfox Energy by email, social media and printed letters.

To escalate a complaint with Outfox Energy, ask for it to be logged as a formal complaint under the Outfox complaints handling policy, published on the Outfox Energy website, and ask for a complaint reference. Send it in writing, to the complaints email address in the contact block at the top of this page or to hello@outfox.energy, so there is a dated record, and set out the account number, the meter readings, the bills in dispute and the outcome you want, such as a corrected bill, a lower direct debit or a refund of credit.

Billing complaint to set out? Start it through our complaint process: we help you write it in minutes, with the readings, bills and dates lined up.

To get a credit balance back from Outfox Energy, ask for a refund of the credit in writing and give a current meter reading, so the account can be checked against what you actually used. After you switch to another supplier, a remaining credit is normally refunded once the final bill is produced, so check that bill against your closing reading first.

Keep the closing reading with a dated photo of the meter, the final bill and every message about the refund.

Yes: in the UK, the Energy Ombudsman reviews disputes between consumers and energy suppliers, and it lists Outfox Energy, formerly Outfox the Market, among the suppliers whose complaints it can review. It generally expects Outfox Energy to have had the chance to put things right first, so keep a record of every call, email and letter about the complaint.

Credit refund you are owed? Bring the case to us: our trained AI stays with you after it is sent, advising what to answer, when to chase and how to escalate.

Nothing has been reported about Outfox Energy here yet. Our research shows what typically goes wrong at low-price household energy suppliers: estimated bills that do not match the meter, direct debit increases customers do not agree with, credit balances that are slow to come back, late or wrong final bills after a switch, and smart meters that stop sending readings.

Final bill out of line with your closing reading? Be the first to report it: your case starts the record that the next Outfox Energy household with the same bill can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Outfox Energy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Outfox Energy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.