OtterBox complaint: Company Changed

Seemingly overnight, this company’s customer service went from 100% to 0%. No one ever answers the phone, there are terribly long hours-long waits on the phone, their shipping times are ridiculous (weeks) and their products are extremely expensive now. We were loyal customers for years…no more. Not only are they disrespectful by not hiring enough customer service agents to answer the phone, they charge shipping and it takes a ridiculous amount of time to get the products. Our new phones are getting scratched waiting for products that have been stuck in a facility less than 100 miles from us for 1.5 weeks. No matter how good your products are, if your customer service and shipping times are in the toilet, so is your company. We will get knockoffs down the road and pray that we don’t have a warranty issue with them since they don’t answer the phone. And, did I mention that they won’t replace your phone if the Otter Box doesn’t protect it from breakage? What a joke. Bye bye.