Orion Stars complaint: Not awarded $100 in winnings earned on the Orion stars.platform

Was told by a Agent employed by Winning sphear games that the $100 in winnings that I asked to cashout this am was suspended by orion stars due to maintenence. The maintenence would have started/ended Sunday 11/3/24
between the hours of 7:50 am central time and 8:45am central time. (The time between my request and the time the $100 was removed from the account) I was informed the winnings had been suspended by orion stars).

I requested the $100 be distributed as; $10 tip for agent, $10 to be added on another platform, and $80 be sent to my chime account i used to deposit.

Further the agent sent me the following response:
Winning sphere agent:
Whenever maintenance starts the amounts reset…by the platform…We are sorry for the inconvenience…
Please see attached photos: I took a screenshot seconds before I requested cashout that shows the balance of $100.07. And running my account activity reports will coincide with the gameplay of my account.
It’s obviously not true that the amounts reset when maintenence starts. If this were true, the amount would read $0.00. The same 0.07 that was in addition to the $100 I won is still in the account currently, therefore $100 was removed from the account strategically by an authorized person. I am interested in pursuing fraudulent activity charges on this /these individuals. This is obviously an intentional theft/wrong done to your ioyal customers.
The Agents’ representing your business on the frontline of your customer base must be held accountable for any abuse of access and exploiting customers. Players who play these games as much as I do, are very knowledgeable about the entire process of the agents job. It is very aggravating, stressful, and time consuming to have to deal with any type of dishonesty or shady behavior from a vendor. We know there are good ones out there we trust. This is my first exchange with this page, and its alarming to wonder how many people may have already been exploited. I look forward to your response, and wii persue fair resolution of this event as recommended or indicated by your findings.

My proposed resolution for this situation is to be paid the $100 I won. I will personally utilize channels on social media to warn others and share this information with other groups as needed once your findings are compiled.
I have several screenshots to share of this interaction to preserve integrity.I will be happy to upload in a separate email.

Thank you,
Melissa U