Old El Paso complaint?

Do you have a dispute or a bad customer experience with Old El Paso? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Old El Paso customer service in Australia runs through General Mills Australia's consumer web form, opened from the Contact Us link on the Old El Paso website and linked in the contact details above, where you choose a reason such as a product issue or a code date question. The Old El Paso website in Australia points consumers to that form rather than to a phone line or an email address. Have the pack in front of you: General Mills will usually ask for the product, the batch code and best-before date, and where and when you bought it.

Kit with a missing sachet or a box of broken shells? Start your complaint here as well, and we push it out to General Mills by email, social media and printed letters.

If an Old El Paso box arrives with most of the taco shells broken, tortillas that are stale, torn or mouldy before their date, a dinner kit missing its seasoning or sauce, or something in the pack that should not be there, keep the box, the tray or bag and any sachets. Photograph the product, the damage or anything you found, and the batch code and best-before date, and note the supermarket and date of purchase. Then report it to General Mills Australia through the consumer web form, choosing the product issue reason and quoting those codes.

If anyone felt unwell after eating it, get medical advice first and keep a note of what was eaten and when.

Taco night spoiled by a box of broken shells? Open a case through our complaint process: our trained AI keeps coaching you on what to send General Mills and when to push again.

For a faulty Old El Paso product bought in Australia, the supermarket that sold it has obligations under the consumer guarantees of the Australian Consumer Law, so take the receipt and the pack back, or report it through your online order, and ask for a refund or a replacement. You can also tell General Mills Australia through its consumer web form, with the product, batch code, best-before date and where you bought it, and ask what it can offer. Keep the pack and the receipt until the matter is settled.

Kit missing the sachet that makes the meal? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Old El Paso here yet. Our research shows what typically goes wrong at packaged Mexican food brands: taco shells broken in the box, tortillas that go stale, tear or turn mouldy before their date, dinner kits missing a seasoning or salsa sachet, a heat level or flavour that differs from the usual, and foreign objects in a pack.

Opened a kit to find the shells in pieces? Be the first to report it, and your case opens the record for the next Old El Paso buyer in Australia.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Old El Paso through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Old El Paso can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.