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Nottingham Building Society customer service

Contact number
0344 481 4444
Customer support
www.thenottingham.com
Head office
Nottingham Building Society, Nottingham House, 3 Fulforth Street, Nottingham NG1 3DL, United Kingdom

Contact details checked on 25 Oct 2026

Why use our complaint platform?

01

Written in minutes

We help you write an effective complaint in minutes. Our AI cyber hornets are trained on thousands of complaint letters that actually worked.

02

We will make some noise!

Your complaint gets the attention it deserves. Our cyber hornets could post it on social media, send it by printed letter or use other escalation tools at our disposal.

03

Your personal case coach

Our AI models open a case file and keep coaching after you file: what to reply, when to push, and how to escalate if nothing happens.

04

You are not alone

Join 73,608 consumers who refused to be ignored. Our community is there for advice while you chase your resolution.

Is Nottingham Building Society legit?

Legit

You can trust Nottingham Building Society, a member-owned savings and mortgage lender with high-street branches, though mortgage advice is where things can get muddled. The adviser you sit down with may work for a partner firm rather than the Society itself, and a complaint about that advice goes to the partner first.

What we checked

  • Founded in 1849 by Samuel Fox
  • Head office on Fulforth Street, Nottingham
  • Ratings on other review websites: 5/5

Watch out for

  • A fixed rate bond reaching its end date, where the account terms decide what happens to your money next.
  • An ISA transfer from another provider that is still not complete weeks after you asked for it.
  • A call or text about your account that asks you to move money or read out a security code.

Unhappy with your Nottingham mortgage advice?

We help you write it, it gets its own public page, and you can have it sent to Nottingham Building Society as a formal letter.

File a Nottingham Building Society complaint

Common customer service questions about Nottingham Building Society

How do I file a complaint about Nottingham Building Society?

Do you have a dispute or a bad customer experience with Nottingham Building Society? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

How do I contact Nottingham Building Society customer service?

Nottingham Building Society customer service is on 0344 481 4444, and you can also visit one of its branches or use the complaints page on its website, which sets out the ways to raise a complaint. Have your account or mortgage number ready, say clearly what went wrong and what you want the Society to do, and ask for a complaint reference.

Savings or mortgage problem to raise? Start your complaint here too: we push it out to Nottingham Building Society by email, social media and printed letters.

How do I complain about mortgage advice from Nottingham Building Society?

Nottingham Building Society introduces customers who want mortgage advice to its partner Mortgage Advice Bureau, so a complaint about the advice itself, such as the mortgage that was recommended, goes to Mortgage Advice Bureau first, through its own complaints page. A complaint about the mortgage once it is with the Society, such as payments, rates, charges, a product switch or redemption, goes to the Society.

Check your paperwork to see which firm gave the advice, and keep the recommendation letter, the mortgage offer and every letter about the loan.

Can I complain to the Financial Ombudsman Service about Nottingham Building Society?

Yes: the Financial Ombudsman Service in the UK covers complaints by Nottingham Building Society customers about its savings, mortgages and other financial services. It generally expects the Society to have had the chance to put things right first, so keep a record of every call, branch visit, letter and reference number.

Rate or charge you want challenged? Bring it through our complaint process: our trained AI opens a case and keeps coaching you on what to reply and when to push again.

What do people complain about most at Nottingham Building Society?

Nothing has been reported about Nottingham Building Society here yet. Our research shows what typically goes wrong at UK building societies: savings rates that change or fixed bonds that mature with less notice than savers expected, ISA transfers that take too long, mortgage applications and product switches that drag, early repayment charges, online access blocked during security checks, and confusion over which firm gave the mortgage advice.

Fixed bond matured onto a rate you never chose? Be the first to report it: your case opens the record for the next Nottingham saver caught by the same rate change.

What happens after I submit my complaint?

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Nottingham Building Society through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Can other consumers help me with my Nottingham Building Society complaint?

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Nottingham Building Society can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.

Nottingham Building Society complaints

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Helpful experiences shared by Nottingham Building Society customers. Search, discuss and connect with other people in our community.

Nottingham Building Society complaints per month

Dec 2025 - Nov 2026

Complaints filed on Complain.biz about Nottingham Building Society in each of the last twelve months.

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  • 0 Jan
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  • 0 Nov

No complaints about Nottingham Building Society yet. Yours can be the first.

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How Nottingham Building Society compares

Nottingham Building Society customer service compared to others in the Banks category.

Company Complaints Biggest problem
Revolut 17 complaints Money held or account blocked
HSBC 4 complaints
Barclays 1 complaint
Lloyds Bank 1 complaint
Nottingham Building Society (this page) 0 complaints No complaints yet
Leeds Building Society 0 complaints No complaints yet
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