Notting Hill Genesis complaint?

Do you have a dispute or a bad customer experience with Notting Hill Genesis? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call the Notting Hill Genesis Customer Service Centre on 020 3815 0000, which also takes emergency repair calls out of hours, or email info@nhg.org.uk; residents can also use My Account, which is open around the clock, live chat or their local housing officer. Complaints have their own email address, shown in the contact details at the top of this page, together with the registered office in London. Have your tenancy or lease reference ready, and ask for a reference for every repair or complaint.

Lift out of action or a service charge you question? Raise it here as well, and we push it out to Notting Hill Genesis by email, social media and printed letters.

To report a repair to Notting Hill Genesis, use My Account or live chat, or call 020 3815 0000; for an emergency after hours, at weekends or on bank holidays, call the same number. Describe the fault, the room and how long it has been happening, and ask for the repair reference and an appointment date. Report damp and mould as its own issue with dated photos, and mention anyone in the home whose health it affects.

For communal repairs such as lifts, entry doors or lighting, say which block and which part of the building is affected, so the repair is logged against the right place.

Notting Hill Genesis handles formal complaints in two stages, as social landlords in England do: a first response, then a second-stage review if you are unhappy with the answer. Make the complaint by email to the complaints address at the top of this page, by phone on 020 3815 0000, through My Account or by post, say clearly that it is a formal complaint, and set out what went wrong, the dates and the outcome you want. Keep each acknowledgement and stage response, because they show how the complaint was handled.

Repair or service charge in dispute? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send NHG at each stage.

Yes: the Housing Ombudsman Service looks at complaints about social housing providers in England that belong to its scheme, and Notting Hill Genesis is a member, so it covers complaints by NHG tenants and leaseholders about how their landlord has acted. It generally expects Notting Hill Genesis to have had the chance to put things right first, so keep a record of every call, email, visit and reference.

Repair, damp or charges in dispute with NHG? We help you write the complaint in minutes, with every date and reference set out.

Be careful. Notting Hill Genesis has told residents it has no link with a company that sent letters asking them to scan a QR code and confirm their tenancy with NHG. Letters like those do not come from NHG itself, so think twice before scanning the code or sharing any personal details.

Nothing has been reported about Notting Hill Genesis here yet. Our research shows what typically goes wrong at large London housing associations: repairs that need several visits, damp and mould, lifts, entry systems and communal areas left out of order, service charges that leaseholders and shared owners find hard to follow, and complaints that take a long time to reach a final answer.

Lift out of order in your block? Be the first to report it: your case opens the record for the next NHG resident in the same building.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Notting Hill Genesis through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Notting Hill Genesis can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.