Livv Housing Group complaint?

Do you have a dispute or a bad customer experience with Livv Housing Group? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Livv Housing Group tenants can call 0151 290 7000 or email contactcentre@livvhousinggroup.com; the contact centre is open 8am to 8pm Monday to Friday and 9.30am to 1pm on Saturday, and Livv also offers live chat and online forms. Have your tenancy reference or address ready, and for a repair, the reference you were given. Livv has a separate complaints email and a complaints page, both in the contact details above, and its contact page lists a freephone line for logging repairs and paying rent.

Repair, damp or a rent query to raise? Start your complaint here too, and we push it out to Livv Housing Group by email, social media and printed letters.

To report a repair to Livv Housing Group, call 0151 290 7000, use live chat or an online form on the Livv website, or email contactcentre@livvhousinggroup.com, and ask for a repair reference. Repairs are carried out by its subsidiary Livv Maintenance. Describe the problem, where it is in the home, when it started and whether it affects safety, heating, water or anyone's health, and send photos if you can.

Note the date of every report, the reference, each appointment offered and whether the operative came. If the same fault comes back, quote the earlier references so the history is clear.

Same leak back after the repair was signed off? Open a case through our complaint process: our trained AI keeps coaching you on what to send Livv and when to push again.

Report damp and mould to Livv Housing Group as a repair, on 0151 290 7000, by live chat or by email at contactcentre@livvhousinggroup.com, and ask for a reference and an inspection. Photograph the affected walls, ceilings and windows with dates, note which rooms are affected and since when, and keep a record of anything ruined, such as clothes, bedding or furniture.

If damp or mould is affecting anyone's health, especially a child, an older person or someone with a breathing condition, say so clearly when you report it, and keep any letter from a doctor or health visitor. Note every visit, what was done and whether the mould came back.

Mould ruining clothes and bedding? We help you write the complaint in minutes, with the photos, dates and references in order.

Yes. The Housing Ombudsman Service looks at complaints from residents about social landlords in England that belong to its scheme, including property condition and repairs, charges and complaint handling, and Livv Housing Group is a member. The Housing Ombudsman Service generally expects Livv to have had the chance to put things right through its own two-stage complaints process first, so keep a record of every report, visit and reference.

Repair or anti-social behaviour that keeps returning? We place your case beside other Livv tenants with the same problem, and our community can back your case up.

Nothing has been reported about Livv Housing Group here yet. Our research shows what typically goes wrong at housing associations: repairs that take too long or need a second visit, damp and mould that returns, anti-social behaviour from neighbours, rent arrears and service charge disputes, and estates or communal areas that are not looked after.

Second repair visit and the same fault back again? Be the first to report it: your case opens the record for the next Livv tenant with the same repair history.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Livv Housing Group through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Livv Housing Group can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.