My complaint:
I’am writing to express my dissatisfaction with Noble Federal credit Union handling of my car loan. I had a car loan with your institution, and unfortunately, the car was sold, leaving a remaining balance of $2,287 and a repossession on my credit.
I had an extra gap insurance policy with Noble Federal credit Union to cover any extra expenses in case of car damages or repossessions up to no more than 150% loan remaining balance. However, despite having this insurance policy, I was still left with a significant balance and repossession on my credit.
Furthermore, I have discovered that changes were made to my account without my authorization. I have reason to believe that these changes were made through a document that was illegally obtained while I was incarcerated. This document does not have my signature or annulment with Noble Federal credit union, yet the changes were still allowed to go through.
I have disputed this matter in a couple different ways. The situation has caused significant damage to my business funding, my living situation, my future moving situation and the funding of my daily living expenses and use of my credit line. It has been a major setback for me, and I am extremely disappointed with the way that Noble Federal credit Union has handled this matter.
I have attached the relevant documents to this letter to support my claim. I believe that Noble Federal credit Union should have taken more care to ensure that changes to my account were made with my authorization.
I will like to request Noble Federal credit Union review my case and refund the remaining balance on my credit as well as take the repossession off my credit. I also request that you investigate and unauthorized changes made to my account and take appropriate actions to prevent this from happening to other customers.
I trust that you will take the necessary steps to resolve this matter in a timely and satisfactory Manner.
Thank you for your attention to this matter.
Sincerely: Robert Lee Jackson Jr
6-21-23
Suggested solution:
Clearing the close account balance of $2,287 on my credit and removing the repossession off of my credit.
