NewDay complaint?

Do you have a dispute or a bad customer experience with NewDay? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The NewDay customer service number in the UK is 0333 220 2532, the line NewDay gives for all customer enquiries and for complaints, and account questions can also go by email to csqueries@newday.co.uk or as a message through your online account manager. Many customers know their card by a brand name rather than NewDay, and NewDay's contact page lists the partner and store cards it runs, so check there which details apply to your card. Have your account number, your latest statement and the dates of the transactions in question ready.

Fee or interest on your statement you want to challenge? Start your complaint here too: we push it out to NewDay by email, social media, printed letters and every other tool at our disposal.

NewDay runs its own credit brands, Aqua (a credit builder card), Bip (cardless credit) and Newpay (credit at the checkout), and provides credit and store cards for partner brands including John Lewis & Partners, AO and Argos. Its contact page also lists cards for Fluid, marbles, opus, Debenhams, Burton Menswear, Dorothy Perkins, Evans, Wallis, Pulse and TUI. NewDay Ltd provides the credit on these accounts, so a payment to NewDay on your bank statement usually belongs to one of these cards.

If you are unsure which account a payment belongs to, match the amount and date against your card statements before you raise it, and quote the account number when you do.

NewDay appears on a UK credit report when you hold, or applied for, one of the credit cards or credit products it provides, often under a brand name such as Aqua, Bip, Newpay, John Lewis & Partners, AO or Argos rather than NewDay itself. The entry shows the credit limit, the balance and your payment history month by month, and a search entry shows when NewDay checked your credit history during an application.

If an entry looks wrong, such as a missed payment you believe you made on time, ask NewDay in writing to correct it, quoting the account number and the payment date, and keep the bank record showing the payment left your account.

Missed-payment marker you believe is wrong? Put it through our complaint process: we help you write the correction request in minutes, with your bank record and the statement dates side by side.

Yes: the Financial Ombudsman Service handles complaints from UK customers about consumer credit providers such as NewDay, including unaffordable lending, financial difficulties, debt collecting and problems with goods bought on credit. It generally expects NewDay to have had the chance to put things right first, so keep a record of every call, letter and reference number.

Disputing how NewDay handled arrears or a limit increase? Open a case here: our trained AI keeps coaching you on what to reply and when to push again.

Nothing has been reported about NewDay here yet. Our research shows what typically goes wrong at UK credit card providers: credit limit changes customers did not expect, interest and fees added to a balance, payments applied late, missed-payment markers on credit reports, arrears passed to debt collectors, and cards approved at limits the borrower could not afford.

Recognise the late fee or the limit increase from your own NewDay statement? Be the first to report it: your complaint opens the record for the next cardholder who finds the same charge.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of NewDay through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with NewDay can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.