My complaint:
I have been a loyal NBC and MSBC fan for many years. I trusted your judgment. I am very disappointed and angry hearing that you decided to go head to head with a Joe Biden Toen Hall on Thursday. What are you thinking? Trump had the opportunity to be with Biden and he decided to bow out now you give him a forum and to make it worse, at the same time. I have lost faith in your network. It appears you went for the money knowing Trump will outdraw thus giving you higher ratings and giving him a talking point. Your on-air people must be pissed. CNN here I come
Suggested solution:
At the least changing the day and or time would be the right thing to do