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NBC complaint: Free complementary Peacock Streaming

Unresolved 21 views Broadcasting Network
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Filed 24 Sep 2021 by Carl

Unable to cancel at the end of 90-day free trial because there is no Change plan link to be able to cancel as their instruction say. There is also no way to change my payment method. My account shows that it’s a free plan and $0.00 is due, but they have started charging my credit card after the trial period. I’m still not able to cancel or reach a human. After 2 hours of searching, I found an internal email and left my complaint, but haven’t heard back from a human in 2 days – an auto response asking to rate their service. Their chat is a bot with pre-selections only, none of which say Peacock is a scumbag scam outfit which hooks people through free trials and automatically starts charging my card at the end of the period because it’s impossible to cancel once you sign up. The trial was supposed to be the Premium plan with no ads, but everything I watched had ads.

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Discussion

1 comment

  1. carl5164

    The email I sent through Peacock's internal email seemed to make a difference. I didn't receive an answer directly, but when I went back into my account, there was the missing link "change plan" which allowed me to cancel my plan and my credit card was refunded the amount requested. For now, I'm satisfied with the solution, but I wasted a lot of time resolving this issue.

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