Miniclip complaint: 8 ball pool customer service not caring at all

I have many issues and the more I report the less care I get from customer service
Recently purchased elite membership and it just gone after many emails to them no reply so I went back to apple and asked for a refund which I did , but then to my surprise my VIP was lowered from Gold to bronze knowing though I was gold before purchasing the membership and I am level 100 so can I be bronze!!!!

Many times I won’t the game but hackers redo the move and change the table layout or even block the pots on the cushions even I won the game it says you lost all this I contacted them

Their reply check internet connection etc

It’s a very disturbing environment especially for a disabled person like myself I just feel they’re part of the scam maybe and not bothered to deal with it……

The more coin you purchase the more they make you to loose easily and get scammed isn’t this telling you something…?……?????.