Michaels Stores complaint: gift card purchase

I received a gift card that was purchased from Michaels stores, it was not a Michaels gift card it was an AMC theatre gift card that was purchased from Michaels. It was part of a gift basket from my work. Whomever assembled the gift basket and bought the card, did not realize there are no AMC movie theatres in our area–not one within 50 miles.

The activation tag was included with the gift card to show proof of purchase and the activation. The gift card is not usable is there is not a theatre in our area. All wanted to do was to turn it in a get a gift card for a movie theater in our area. I went to the store and they could not help, told me to call the 800 number, they could not help. They said sorry, no refunds on gift cards. No one could help. I feel Michaels should not offer a card that is not redeemable in our area. They have the 15$ and will get to keep if forever as I can’t use the card.