Metro Bank complaint?

Do you have a dispute or a bad customer experience with Metro Bank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Metro Bank customer service number for personal customers in the UK is 0345 08 08 500, and Metro Bank also helps customers through chat in its app and in its stores. Complaints can also be made through the complaints page on the Metro Bank website, linked in the contact details at the top of this page. Have your account details ready for security checks, plus the dates and amounts of any transactions in question.

Payment, charge or block you want challenged? Raise it here too, and we push it out to Metro Bank by email, social media and printed letters.

To escalate a complaint with Metro Bank, ask for it to be logged as a formal complaint and note the reference, then set out in writing what went wrong, the dates and amounts, what Metro Bank has said so far and the outcome you want. You can send that letter to the Customer Relations Team at Metro Bank's head office in London, whose address is in the contact details at the top of this page, and ask for a final response in writing.

Keep copies of everything you send and the dates you sent it, together with any reply.

If Metro Bank has blocked or frozen your account, ask Metro Bank what it needs from you to lift the block, such as proof of identity, proof of address or an explanation of where a payment came from, and send exactly that. Banks often restrict an account while they carry out security or fraud checks, and they may not be allowed to tell you every reason. Ask how you can pay essential bills and reach your money in the meantime.

Note the date the block started, every call and chat with its reference, and what you sent and when. That timeline is the core of any complaint about how long the block lasted and what it cost you.

Account frozen and bills to pay? We help you write the complaint in minutes, with the timeline and the costs set out clearly.

Yes: the Financial Ombudsman Service handles complaints from Metro Bank customers about its banking products and services in the UK. The ombudsman generally expects Metro Bank to have had the chance to put things right first, so keep a record of every call, chat, letter and reference.

Banking dispute with Metro Bank to set out? Start it through our complaint process and our trained AI opens a case for you, coaching you on what to reply and when to push again.

Not if it asks you to move your money to another account 'for safety'. Metro Bank says only a fraudster would ask that, and that it never sends a link to a log-in page, asks for your full password or card number, or sends anyone to collect your card.

Nothing has been reported about Metro Bank here yet. Our research shows what typically goes wrong at UK high street banks: accounts blocked or frozen during checks, payments that go missing or arrive late, card disputes and fraud claims that are turned down, unexpected fees and interest, and problems with loan and mortgage repayments.

Fraud claim turned down, or an account frozen during a review? Be the first to report it, and your case becomes the record the next Metro Bank customer in the same position can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Metro Bank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Metro Bank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.