ME Group complaint?

Do you have a dispute or a bad customer experience with ME Group? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

ME Group customer service in the UK is on 0800 035 6600, and the customer service email is callcentre@me-group.com. The ME Group help centre, linked in the contact details above, also handles refunds for a booth, washer, dryer or ride that failed, with troubleshooting guides, chat, email and WhatsApp. Have the machine location, the date and time, the amount and the card or phone you paid with ready.

Booth or washer took your money? Start your complaint here as well, and we push it out to ME Group by email, social media and printed letters.

ME GROUP INTERNATIONAL on a UK card statement, often cut to ME GROUP INTERNATIONAL PL followed by EPSOM, is ME Group International plc, the company formerly called Photo-Me International. The payment is for one of its self-service machines: a Photo-Me photo booth, a Wash.ME laundry unit (formerly Revolution Laundry), an Amuse.ME children's ride or a Revolution Pizza vending machine. EPSOM is the town of the head office, not where you used the machine.

To place it, think back to where you were on that date: these machines stand at supermarkets, retail parks and petrol stations. Compare the amount with a photo session, a wash, a dry or a ride, and look for an emailed receipt if you gave an address at the machine.

A second ME Group line is often a temporary card authorisation hold rather than a second payment. The ME Group help centre says these holds can show as pending, are never actually charged and are voided within 5 business days, although your bank decides when the line disappears from view. A hold that turns into a completed payment, or two completed payments for one session, is a real double charge.

To raise it, use the ME Group help centre article on being charged twice or a different amount than on the receipt, or call customer service on 0800 035 6600. Give the machine location, the date and time, both amounts as shown on your statement and a screenshot from your banking app.

Charged twice for one wash or one set of photos? Open a case with us: our trained AI keeps coaching you on what to send ME Group and when to push again.

Refunds for a Photo-Me booth, Wash.ME washer or dryer, or Amuse.ME ride that failed run through the ME Group help centre, linked in the contact details above, where you can work through the troubleshooting guide and then ask for a refund by chat, email or WhatsApp; you can also email callcentre@me-group.com or call 0800 035 6600. Give the machine location, the date and time, the amount, what went wrong and a photo of any error on the screen.

For passport photos, keep the photo strip or the digital code and any rejection message, since that shows what failed.

Refused a refund for a session that never worked? We help you write the complaint in minutes through our complaint process, with the time, the amount and the photos set out in order.

Nothing has been reported about ME Group here yet. Our research shows what typically goes wrong at self-service machine operators: payments taken for a wash, dry, ride or photo session that failed, double charges and pending card holds, machines that stop mid-cycle, passport photos or digital photo codes that are rejected, and refunds that are slow to come through.

Paid for a dryer cycle that never warmed up? Be the first to report it: your case opens the record for the next customer who finds ME GROUP INTERNATIONAL on a statement after a failed session.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of ME Group through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with ME Group can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.