Complaint: Unsatisfied customer

on 27 December 2019 about Mary Kay in category Beauty and Welness

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My complaint:

On Nov. 18th 2019. My friend Chelsea had a Mary Kay consultant at her house. Her name was Maryanne .She was very nice knowledgeable. I bought powder foundation. 45.04. Chelsea and her mom, her mom lives out of state. Also bought make-up. Our consultant told us, she would drop Chelsea’s and mine off on Wednesday. And mail her mom’s. On Dec 6th Chelsea texted me said Maryanne dropped my eye makeup remover off at her house. I did not order eye makeup remover. Chelsea gave me Maryanne’s . I texted her, and told her the order was wrong. She replied and stated it was completely her fault. She looked at 2 different receipts. She would give me 25% off my next order. Dec. 16th still have not received my makeup. She replied that she had mailed my makeup, that day. And I would receive it on Wednesday. Dec. 19th I opened the package. My powder was there, but not my foundation. Once again I texted her and explained. This time I did not get a reply from her. But she did text Chelsea asked if my foundation was at her house. But still has not replied to me. I know this time of year is crazy super busy. But my patience is gone. This is ridiculous. Last I knew Chelsea’s mom still hasn’t got her makeup either. That’s a whole nother story

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Suggested solution:

I would like my liquid foundation, I haven\'t received or my money back, for the foundation.

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