My complaint:
Wednesday 17th April 2019, 3:00. On being told that the item I wanted to purchase (Garden Ornament Yellow Bellied Goose £29:99) was the only one available in the shop, due to it being damaged (a prominent painted metal feather had been bent and the protective surface damaged exposing the weather vulnerable interior) I requested from the Manager, James White, a reduction. My complaint is not only in the manager adamantly refusing to sell the item at a reduced price, but in the incredible lack of customer care service he provided- it was an appalling display of arrogance and short sightedness in order to save the company a few pounds – long term damage potentially causing a loyal customer to go elsewhere, and certainly affecting my opinion of a garden centre I previously held in high esteem. As that was the last one that they had in the shop, and they could not tell me where else I could purchase it, I paid the company £29:99, along with other purchases coming to £68:94, and informed the Manager I will be putting my perfectly correct and reasonable request to a higher, surely more respectful, authority.
Suggested solution:
At the time, a simple discount on the purchased ornament. As this wasn’t respected at the time, and an apology for the shockingly bad level of Customer Care is necessary, I think something beyond this is now required I.e the damaged garden ornament is replaced with a perfect one, or a substantial refund or Credit Note is posted to me.
