Most Common Mantra Hotels Complaints and Tips

While Mantra Hotels offers comfortable accommodations and various amenities, complaint data from our community has flagged some issues with redeeming gift vouchers. Common complaints include difficulty accessing the online portal for voucher redemption, lack of clarity around voucher usage policies, and unresponsive or delayed customer service when addressing voucher-related concerns.

To avoid these issues, we strongly advise customers to read the voucher terms and conditions thoroughly and double-check any expiration dates or restrictions. If problems arise, contact customer service immediately, document all interactions, and keep all relevant correspondence for reference. This proactive approach can help ensure a smoother experience when using your gift voucher.

How and why file a complaint about Mantra Hotels?

Do you have a dispute or had a bad customer experience with Mantra Hotels? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Mantra Hotels.

Mantra Hotels Customer Sentiment: Neutral

Our sentiment meter has detected that Mantra Hotels complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Mantra Hotels, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on June 17, 2024

Mantra Hotels complaints chart

We have received 1 complaints about Mantra Hotels over the last 12 months. The graph below shows a monthly breakdown.

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Media uploaded by our community

Mantra Hotels complaint statistics

Curious about Mantra Hotels's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

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Open Complaints
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Complaints pending
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Complaints resolved
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/10 1 ratings

How to contact the customer service of Mantra Hotels?

Below, you will find the contact information for the complaint department of Mantra Hotels. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+61756654450
Webcare email:
live@accor.com
Corporate HQ address:
Mantra Group Hotels PO Box 8016 Gold Coast Mail Centre, QLD, 9726
Contact form:

The corporate office of Mantra Hotels is located at Mantra Group Hotels PO Box 8016 Gold Coast Mail Centre, QLD, 9726. You can contact the customer service of Mantra Hotels by calling +61756654450. For Mantra Hotels support through email, send your inquiry to live@accor.com. If you want to reach out to Mantra Hotels through their own website, you can use their contact form.

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Bad reviews about Mantra Hotels: (1)

Helpful experiences shared by verified Mantra Hotels customers. Search, discuss and connect with other people in our community.

Unable to redeem a gift voucher

Complaint from Pgs on 22 March 2024 about Mantra Hotels.

My partner and I received a gift voucher for Christmas 2021. As the expiry date was close we attempted to use our voucher only to be told no one wants to accept it. My mother paid $400 for this voucher which... Read more

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