Lurpak complaint?

Do you have a dispute or a bad customer experience with Lurpak? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Lurpak customer service in the UK is the consumer care line of Arla Foods UK, which sells Lurpak here, on 0113 382 7009. The Lurpak website also has a contact form, linked in the contact details above, where you can choose product feedback and upload a photo. Have the pack in front of you: consumer care usually asks for the product, the best before date and batch code on the pack, and the shop where you bought it and when.

Pack opened and the butter already off? Start your complaint here as well, and we push it out to Arla Foods by email, social media and printed letters.

Lurpak is made by Arla Foods, the farmer-owned dairy co-operative, and its website says it is produced in Denmark from Danish milk. In the UK, Lurpak is sold through supermarkets by Arla Foods UK, based in Leeds, which also runs UK consumer care. A complaint about Lurpak bought in the UK therefore goes to Arla Foods UK rather than to the Danish parent.

If Lurpak tastes sour, smells off or looks wrong before its best before date, stop using it, keep the pack in the fridge, and photograph the problem, the best before date and the batch code. Then contact Arla Foods UK on 0113 382 7009 or through the Lurpak contact form, saying where and when you bought it, when you opened it and how it was stored, since storage is usually the first question. If you found something in the pack, keep it sealed.

More than one pack from the same batch affected? Our trained AI opens a case and coaches you through what to send Arla Foods.

For faulty Lurpak, ask the supermarket where you bought it for a refund or replacement under its own policy, and report the fault to Arla Foods UK on 0113 382 7009 or through the Lurpak contact form. Under UK consumer law, food you buy must be of satisfactory quality, so a pack that was off before its date gives you a claim against the shop that sold it. Keep the receipt, the pack with its batch code and photos, and say whether you want a refund or a replacement.

Turned down for a refund on butter you believe was faulty? Put it through our complaint process: we help you write it in minutes, with the batch code and photos set out for Arla Foods.

Nothing has been reported about Lurpak here yet. Our research shows what typically goes wrong at supermarket butter and spread brands: butter that tastes sour or off before its best before date, spreadable tubs that separate or arrive with broken seals, foreign objects in the pack, reactions people link to milk or other ingredients, and recipes or pack sizes that seem to have changed.

Opened a fresh pack of Lurpak that was already off? Be the first to report it: your case opens the record for the next Lurpak buyer who finds the same batch code.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Lurpak through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Lurpak can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.