My complaint:
When i emailed Luckyland about my redemption , I was told my 10,000 redemption (Saturday 423) was cancelled and said 5,000 of it was used for gift cards (which I never redeemed because I don’t use them plus where is the gift card email or my cancellation email. I got the ones for the cancellations i did for 20,000 and a few others but not one for 10,000 that day) and the other 5,000 was used for a game I’ve only ever played once (they said I played 5,000 on 1 game for 54SC each spin which is crazy because I don’t even like that game). They won’t show me proof of any of the stuff they are saying I did BUT I have all the proof on my phone and I have sent it to them. No one has access to my account but me. I was either sleeping or playing softball during these times they say I cancelled this 10,000. I have witnesses that were with me. I received both the email saying they received my redemption and the email saying they have approved it and are sending it to my account. If some how that 10,000 got cancelled I would have contacted Luckyland IMMEDIATELY and reported it.
Plus they deactivated my account, blocked me on all social media and won’t give me an explanation. Sounds weird. This doesn’t make sense. I have all the proof to show I didn’t use it yet they still won’t show me proof. They won’t answer any emails and have ignored me for months.
They keep saying they made the decision because there was no unauthorized on my account and it’s in the rules and that I need to maintain the security of my login but this has nothing to do with any of that. If I cancelled my redemption and did gift cards how come I never got the emails? Just doesn’t add up and if this doesn’t get figured out I will get my lawyer involved in this because this isn’t right. This is stealing and they don’t have any proof.
Suggested solution:
They need to prove all these allegations, like the cancellation email and the gift card emails. Because I got neither one.
Luckyland Fraud Facebook group. Find us!