LuckyLand Slots complaint: Loyal customer owed $15,000 plus that I haven’t been paid

I’ve been a loyal customer to luckyland slots, since they first opened, I played all these years without any problems, mostly I played on chumba and cashed out lots of times without no issues, I guess I never realized that in all these years of playing at luckyland slots that I had never cashed out. So on June 1st 2023 when I was playing, I hit about $1000 I went to cash out and realized, I needed to change my phone number, so I contacted support and gave them the information that they needed to change my phone number, everything was fine, my number got changed, so I cashed out part of the money, I left some in my account to play on throughout the night I played off and on and I ended up hitting a pretty good amount, it was a little over $16,000, Excited about my pretty big win, I proceeded to cash out $5,000 in gift cards and $10,000 for my bank account, I left a thousand or about in my account so I could play later on. So let me back up about 3 weeks or so before I won this money, I went to sign into my chumba account and it was deactivated so I contacted support and they said they thought I requested for it to be deactivated and I did not so they reactivated my accounts and redid my account reverification, a little bit after that was my birthday and I asked luckyland if I could have some free sweeps, they told me that they didn’t have my my id on file (it had been so many year ago that my account was open and they didn’t require anything but a phone number to sign up) and that’s why I didn’t get free sweeps for my birthday, luckyland told me if I sent in my ID they would be happy to give me some free sweeps for my birthday, so I did exactly that and was given free birthday sweeps cash, at the same time of getting my birthday sweeps my account is reviewed and had no issues. Now fast forward 2-3 weeks back to the night of winning i complete everything I needed to do on my side to complete my cashout on luckyland, submitted my banking information and all requested documents including another picture of my ID and a picture of myself holding my Id, Im thinking everything got my cashout of $15,000 is good they just need to approve my actual gift cards and send the money to my bank, I still had about $1000 to play on, so I played off and on all day and evening expecting to get my gift cards at anytime, well as I’m playing I get kicked out so I tried to log back in and my account was deactivated and I get an email saying that chumba and luckyland closed my accounts because I was sharing credit cards, that’s extremely untrue and if they had an issue with my account why was I able to reactivate and clear verification 3 times right before I won this money, so I told them that I had no issues with my account before I won and wanted to cash out and that they are just trying to not pay me, after the sharing of credit cards reason was not only proven to them to be completely untrue but that it was an issue already dealt with over a year beforehand by giving me a warning and I didn’t have any issues cashing out on chumba multiple times since then. So they came back with another excuse that was just as crazy as the other and this time their reason was I’m associated with people who had played with them and was deactivated permanently, like I could control another adult I have no contact with and haven’t in years, I’m pretty sure most company’s appreciate when you know a couple people who play, someone u know learned about playing with them from a friend and liked it they tell u about it, so u started playing then you tell someone who tells someone else, but I honestly couldn’t tell you if anyone of them still plays or not, I don’t have any contact with them and haven’t years, so here they come again and now the reason is that they closed my account well because they can, I was then told that they were investigating my claims and would be back in touch with me in
48-72 hours that time frame came and went 2 times over but I didn’t hear anything back for over a week then I get the same message again and then nothing for almost 2 weeks and then again yesterday the same message from both luckyland and chumba only worded differently, it’s been 22 days and I’m still waiting for them to tell me what’s going on and I’ve still not been paid, my accounts are still deactivated, not that I care if rather play with a company who isn’t dishonest and pays u. When I started playing with this company I didn’t think they would be so dishonest especially after all the years I’ve been loyal to them and the tons of money I spend weekly with them, they need to do the right thing and pay me they sure didn’t have any problems accepting all my money..