Leggo’s complaint?

Do you have a dispute or a bad customer experience with Leggo's? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Leggo's consumer care in Australia is Simplot Australia's Consumer Information Line on 1800 061 279, a toll-free number, and written feedback goes by email to info@simplot.com.au or through the enquiry form on the Leggo's contact page, linked in the contact details above. Keep the jar to hand when you get in touch: consumer care usually wants the product and its size, the batch or lot code, the best-before date and where you bought it. The same line serves Simplot brands such as Birds Eye, Edgell and Chiko, so name the brand on the label.

Faulty jar to report? Start your complaint here as well, and we push it out to Simplot Australia by email, social media and printed letters.

Leggo's is owned by Simplot Australia Pty Ltd of Mentone, Victoria, the Australian arm of the US-based J.R. Simplot Company, which entered Australia in 1995 by buying Birds Eye, Leggo's, Chiko and Edgell. The brand says it started in Bendigo in 1882 and that its sauces and tomato pastes are now made in Echuca, Victoria, with an Australia-first sourcing policy for tomatoes. So Leggo's sauces and pastes are made in Australia, while the company that owns the brand has an American parent.

To report a problem with a Leggo's product, contact Simplot's Consumer Information Line on 1800 061 279 or write to info@simplot.com.au, and hold on to the jar or pack, lid included. Write down the batch code and best-before date from the label, and take clear photos of it, the seal and whatever is wrong: mould in a jar that was never opened, a lid that had already popped, a cracked or leaking jar, an unusual smell or taste, or an object in the sauce. Keep that object in a sealed bag, and if someone became unwell or had an allergic reaction, put that at the top of your message and keep the medical notes.

Object found in a jar of pasta sauce? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Simplot and when to push again.

Yes: you can ask Simplot's consumer care for a refund or a replacement for a faulty Leggo's product, and the shop that sold it is a second route, because under the Australian Consumer Law a consumer can rely on the guarantee of acceptable quality against the retailer as well as the manufacturer. A sauce spoiled before its best-before date, a jar that leaks because the seal failed, or a pack well short of the weight on the label are the kinds of faults that count. Quote the batch code and best-before date, attach the photos and the receipt, and say plainly whether you want your money back or a replacement.

Shop and maker each sending you to the other? We help you write one complaint in minutes, with the batch code, photos and receipt that both of them need.

Nothing has been reported about Leggo's here yet. Our research shows what typically goes wrong with jarred sauce and tomato product brands: mould or fermentation in a jar before the best-before date, lids that pop, leak or will not open, cracked jars, foreign objects in the product, a recipe or jar size that changes, and allergen or ingredient labelling questions.

Lid already popped when you got the jar home? Be the first to report it: your case gives the next home cook with the same batch code something to compare against.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Leggo's through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Leggo's can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.