Lebara complaint?

Do you have a dispute or a bad customer experience with Lebara? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

To contact Lebara customer service from another network or from outside the UK, call +44 207 0310791; from a Lebara SIM, the Lebara contact page lists a short code instead. Lebara also offers chat and a web form, and its phone and chat support run every day of the week. Have your Lebara mobile number, the date of the charge or problem, and screenshots from the MyLebara app ready.

Charged for a plan you meant to stop? Start your complaint here too, and we push it out to Lebara by email, social media and printed letters.

To escalate a complaint with Lebara, ask customer services to log it as a formal complaint and give you a reference, and ask for it to go to a team leader or manager if the first answer does not settle it; the Lebara Complaints Code, published on its website, sets out how complaints move up inside the company. Put the details in writing through the web form or by post, with your number, the charges or fault, the dates and the outcome you want. Lebara Mobile Limited has its head office in London; the full address is in the contact details at the top of this page.

Charges or a fault you want put right? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Lebara at each stage.

To get a PAC code from Lebara, use the UK text-to-switch service: send a text saying PAC from your Lebara phone to the switching number that Lebara and every other UK network list on their websites, and the code comes back by text; you can also ask Lebara customer service for it. Give the PAC to your new network, which moves your number across, and your Lebara service ends when the switch completes. If you want to leave without keeping your number, ask for a STAC code instead, which can also be requested by text.

Before you switch, check the MyLebara app for any plan renewal that is due, and keep the text with the PAC and the date you asked for it, in case the transfer is delayed or a charge appears after the switch.

Yes: in the UK, the Communications Ombudsman can review disputes about Lebara Mobile's products and services, and the Lebara Complaints Code names it as the independent scheme for its customers. It generally expects Lebara to have had the chance to put things right first, so keep a record of every chat, call and complaint reference.

Billing or signal dispute with Lebara? We help you write the complaint in minutes, with the charges and dates set out.

Nothing has been reported about Lebara here yet. Our research shows what typically goes wrong at budget SIM-only and pay-as-you-go networks: plans that renew and take credit or card payments unexpectedly, top-ups that do not reach the account, PAC codes and number transfers that are delayed, international and roaming charges higher than the customer expected, and weak signal in some areas.

Credit taken for a plan you thought had ended? Be the first to report it: your case opens the record for the next Lebara customer charged the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Lebara through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Lebara can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.