Ladbrokes complaint: Well done-compliment not a complaint

I would like to take the opportunity to compliment one of your staff. I don’t know his name unfortunately, but he was working at the Wigston Magna shop at around 13.00 pm and had a beard (possibly ginger hair)
I have been a regular supporter of this shop for the last 22 years (ever since i left the army). However over the last 2 years because of covid-19 etc I have been unable to venture to my favourite shop. So I have been away for that period.
Today (030921 I went into the shop and placed my betting’s with the person above..
Awesomely, he recognised me and welcomed me back as one of his regulars and asked where I had been.
This to me was nice and awesomely professional.
We had a brief discussion and from that I felt once again at home
This has made my dayweekmonthyearlife and I am glad to say-will be back to that shop again and again.
I am particularly impressed with this professional gentleman and am glad he focussed on me and opened a discussion which cheered me up no end.