Kwik Fit complaint?

Do you have a dispute or a bad customer experience with Kwik Fit? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Kwik Fit Customer Care number is 0800 75 76 77, a UK freephone line that also handles questions about online bookings, and the customer care email is customercare@kwik-fit.com. For a problem with work done at a centre, give Customer Care the centre, the date of the visit, your booking or invoice number and your registration. Ask for a reference number for every call.

Charged more than the quote at a Kwik Fit centre? Report it here as well, and we push it out to Kwik Fit by email, social media and printed letters.

To escalate a complaint with Kwik Fit, take it beyond the centre to Customer Care, which the Kwik Fit terms name as the place for complaints: email customercare@kwik-fit.com or call 0800 75 76 77, say you are making a formal complaint, and ask for a reference. Set out the centre, the date, the registration, the work done, what went wrong and the outcome you want, with the invoice and photos attached. If the reply does not settle it, write to the Kwik Fit head office, the registered office of Kwik-Fit (GB) Limited in Letchworth Garden City, Hertfordshire; the full address is in the contact details at the top of this page.

Work you dispute after a visit? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To get a refund from Kwik Fit, ask Customer Care in writing and explain whether the problem is work not done as agreed, a part or tyre that failed, a charge above the quote, or a prepaid booking that did not go ahead, and say whether you want a refund, a repair or a replacement. Under UK consumer law a service has to be carried out with reasonable care and skill, and parts fitted have to be of satisfactory quality, so say so in your letter.

Kwik Fit publishes guarantees on its parts and work on its website: check which one applies before you write, and keep the invoice, the guarantee terms and photos of the fault. If another garage has looked at the car since, keep its written report as well.

To cancel a Kwik Fit booking, call Customer Care on 0800 75 76 77, the line that also handles online bookings, or email customercare@kwik-fit.com, and ask for written confirmation of the cancellation. If you paid online in advance, ask in the same message how the refund will be made, and keep the confirmation until the money shows on your statement.

For a Kwik Fit Club subscription, ask Customer Care how to cancel and from which date payments stop, and check your bank statement for the next collection.

Nothing has been reported about Kwik Fit here yet. Our research shows what typically goes wrong at fast-fit garage chains: extra work recommended or added during a visit, final bills above the online quote, MOT failures and advisories that drivers dispute, tyres or parts that fail soon after fitting, damage such as scuffed alloys after a job, and bookings that are cancelled or moved at short notice.

Billed for work you never agreed to? Be the first to report it: your case opens the record for the next driver booking a service or MOT.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Kwik Fit through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Kwik Fit can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.