Klondike complaint?

Do you have a dispute or a bad customer experience with Klondike? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Klondike consumer care in the US is run by Magnum ICC US, part of The Magnum Ice Cream Company, and takes calls on 1-800-931-2830, Monday to Friday from 8:30am to 9pm Eastern time; the contact page on the Klondike website also offers live chat and an email form. Have the box to hand when you get in touch: consumer care usually asks for the UPC, the date code printed on the pack and the store where you bought it.

Box or bars not as they should be? Report it here as well: we push it out to Magnum ICC US by email, social media and printed letters.

If Klondike bars come out of a new box freezer-burned, icy, melted and refrozen, or with something in them that should not be there, stop eating them and keep the box in the freezer rather than throwing it away. Photograph the bars, the box, the UPC and the date code, and note the store and the date you bought it. If anyone had a reaction, get medical advice first and write down when they ate it. Then report it to Klondike consumer care with the UPC, the date code and the store.

Found something in a Klondike bar? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Magnum ICC US next.

Only Magnum ICC US can confirm whether a Klondike bar has changed size or recipe, and the net weight, the number of bars and the ingredient list on the box are the record of what you bought. If your Klondike bars seem smaller or taste different, compare the box with an older one or a photo of one, and note the UPC, the date code and the net weight of both.

Klondike sells several bars, cones and sandwiches, each with its own size and recipe, so check that you are comparing the same product before you ask consumer care what changed.

For a faulty Klondike product, the quickest refund is usually at the store where you bought it: take the receipt and, if you still have it, the box. Stores set their own rules for returning frozen food, so ask at the customer service desk. Report the problem to Klondike consumer care as well, with the UPC, the date code and the store, and ask what Magnum ICC US can offer.

Refused a refund for a box you believe was spoiled? Write it up with us: we help you put the complaint together in minutes, with the box codes, the receipt and the dates side by side.

Nothing has been reported about Klondike here yet. Our research shows what typically goes wrong at ice cream brands: boxes that are freezer-burned or melted and refrozen, coatings that crack or slide off, bars that seem smaller for the same price, a change in taste or recipe, something in the product that should not be there, and coupons that do not scan at checkout.

Recognise the freezer burn or the smaller bar from your own box? Be the first to report it: your report opens the record for the next Klondike buyer who opens the same kind of box.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Klondike through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Klondike can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.