Kijiji complaint?

Do you have a dispute or a bad customer experience with Kijiji? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Kijiji customer service runs through the Kijiji Community site, linked in the contact details above: it has help articles, a chat assistant, and a way to message the moderation team once you are signed in. Kijiji publishes no customer-service email address. Have the email address on your account, the ad ID and screenshots of the listing or notice ready. Kijiji says it never asks for your password by email, so only use help pages you reached from Kijiji's own website.

Ad blocked or account locked? Start your complaint here as well, and we push it out to Kijiji by email, social media and printed letters.

No: Kijiji publishes no customer-service phone number in Canada, and its help runs through the Kijiji Community site instead. There you can search the help articles, use the chat assistant, or message the moderators after signing in to your account. Be wary of any Kijiji support number you find elsewhere: Kijiji warns users about messages and lookalike websites that pretend to be the company and ask for passwords or payment details.

Kijiji's head office is Kijiji Canada Ltd. in Toronto, part of the European classifieds group Adevinta, and its terms of use give that Toronto address, shown in the contact details above, for written notices marked for user inquiries. To escalate, send a short letter there with the email address on your account, the ad IDs involved, the dates, what happened and the outcome you want, and keep a copy and proof of sending. Decisions about accounts and ads are reviewed by the moderation team on the Kijiji Community site, so contact them as well.

Want the head office letter written properly? Put it through our complaint process: we help you write it in minutes, using complaint letters that actually worked.

If your Kijiji account is suspended and you believe it was a mistake, Kijiji's help article says you can appeal to its moderation team through the Kijiji Community site. Give the username or email address on the account and any context about where you log in from, such as a shared, public or work Wi-Fi network or a VPN, since Kijiji names duplicate accounts, flagged networks and suspicious activity as the usual reasons. Kijiji says most suspensions are final, so explain clearly why yours looks like an error, and do not open a new account to get around it: Kijiji bans those accounts as well.

Keep screenshots of the suspension notice, your active ads and any messages from Kijiji, with dates.

Blocked from an account you rely on to sell? Our trained AI opens a case and keeps coaching you on what to send Kijiji next.

Not if it sends you to a link that asks you to log in, pay a fee or enter card or banking details before money is released. Kijiji warns that fake payment pages and look-alike websites are a common trick, and that a buyer who pushes to leave Kijiji messages for text or email is a warning sign.

Nothing has been reported about Kijiji here yet. Our research shows what typically goes wrong at peer-to-peer classifieds marketplaces: buyers or sellers who take payment and then disappear, items that do not match the ad, accounts suspended or locked by automated security checks, ads removed or blocked from posting, paid listing promotions users want refunded, and fake messages pretending to come from the platform.

Ad pulled or account blocked for a reason you cannot see? Be the first to report it: your case opens the record other Kijiji users can check against their own.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Kijiji through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Kijiji can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.