Keter complaint: Faulty defective products causing injuries

Name: Faulty defective products causing injuries
Item: Keter
Rating: 1
Author: Edith

Open 12 Sep 2020 314 views Manufacturing

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Filed 12 Sep 2020 by Edith

I called customer service with complaints in addition to emails outlining the faulty products (Keter Plastic Case 00317740: Broken parts (Pacific Grey Chaise Loungers)) I purchased and has broken under multiple people at my home leading to injuries but no one at Ketet has responded. I sent pictures of the brokers chairs – I bought 4 and 3 have completely broken within 2-3 month after purchase!

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Case details

Status: Open
Company: Keter
Filed: 12 Sep 2020
Rating: 1/5
Desired resolution: They should have responded especially after notifying them that the products are defective and people are falling on them leading to injuries.
Problem: Loungers broke under people, causing injuries
About: chaise loungers

Progress

Filed
Company notified
Company replied
Resolved

12 Sep 2020 Complaint filed and published
12 Sep 2020 Message from Bizzy: we notified Keter about this complaint.

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