Complaint: Very dry, harsh tobacco

on 13 February 2021 about John Player Cigarettes in category Tobacco / 420

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I have been smoking your JPS Volume Tobacco for a few years now and it is the only one I will use.
I purchased a pouch in my local co-op this week and found a couple of differences in look and in taste.

1, the paper seal was not there, just the plastic one.
2, the Tobacco looked alot darker than usual
3, the Tobacco was so dry it was like sand after touching, which kept falling out of all my cigarettes
4, it was so harsh I kept coughing

I am unable to return the pouch as I have no money to purchase another one.

I have a few pictures to send but can only add 1 to this.

0 0 votes
Justified complaint?

Suggested solution:

The batch needs to be looked at and maybe a voucher for A new pouch

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