John Player Cigarettes complaint: Box not opening, cigarettes going stail because I have to open by the side, I pay €14.00 a day to smoke stail cigarettes,

My complaint:

Cigarette box not opening the way it should , I smoke roughly smoke 20 pk of jps cool green to smoke stail cigarettes, its been happening over the last 2 wks

Suggested solution:

I want it not to happen again, and my stail cigarettes to be replaced