My complaint:
My pharmacy faxed a request for a refill on my prescriptions. After 3 attempts they contacted me to let me know about the failed attempts. When I went for my next appointment, I asked the staff at the front desk what the correct fax number was because the one I had (taken from my doctor’s business card) was not the number the pharmacy ended up using. The staff person was rude and said you need to speak with the doctor. So the two of us went to see the doctor. During my conversation with the doctor the staff member was rude and constantly interrupted the conversation. The doctor was not apologetic about the prescription mixup and tried to blame it on the pharmacy. I told the staff member she was a bitch (for constantly interrupting) and left the facility. I went home and immediately changed my PCP. A few weeks ago I received a call from JenCare, they wanted me to return. I made a new appointment with them and once again changed my PCP with the insurance company. The morning of my appointment JenCare called and said the doctor wouldn’t see me. Once again I changed my PCP with the insurance company and made an appointment with a new doctor. The new doctor is booked 5 months in advance – I will be without blood pressure medication until then.
Suggested solution:
How about a BIG apology from the doctor?