Interflora complaint?

Do you have a dispute or a bad customer experience with Interflora? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Interflora customer service in the UK works in writing: live chat and messaging, a web contact form, email at hello@interflora.co.uk and social media, with the routes listed in the Interflora help centre, linked in the contact details above. Live chat suits a delivery that is going wrong today, and email gives you a dated record of what you reported. Have your order number, the delivery date you chose, the recipient's postcode, what arrived and when, and photos if you have them.

Order not delivered as booked? Start your complaint here as well, and we push it out to Interflora by email, social media and printed letters.

Interflora publishes no customer service phone number in the UK: customer care runs by live chat and messaging, a web contact form, email at hello@interflora.co.uk and social media instead. Interflora gives the live chat and messaging hours as Monday to Saturday, 9am to 5pm. For an order placed with Interflora, contact Interflora customer care rather than the florist who delivered it, because Interflora took the payment and handles refunds and redeliveries.

Write down when you contacted Interflora, through which route and any reference you were given, and save chat transcripts and emails. Without a phone line, that written trail is your record of what was reported and when.

To get a refund from Interflora, contact customer care by live chat, the web contact form or email at hello@interflora.co.uk with your order number, and say what went wrong and whether you want a refund, a redelivery or a replacement. Send photos of the bouquet as it arrived, with the packaging and the card, and say when it arrived compared with the delivery date you chose. Flowers do not keep, so report the problem as soon as you can and take the photos before anything is thrown away.

Under UK consumer law, goods must match their description and be of satisfactory quality, and a service must be carried out with reasonable care and skill, so a wilted bouquet, one very different from what was ordered, or flowers that missed a dated occasion give you a fair basis for a refund request. If you paid by card and the order never arrived, your card provider can also explain a chargeback.

Funeral flowers delivered after the service? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Interflora and when to push again.

Interflora's UK head office is in Sleaford, Lincolnshire, the base of Interflora British Unit, the company that runs the UK Interflora website and the Irish Interflora site; the full address is in the contact details at the top of this page. Interflora British Unit belongs to the Teleflora group, part of The Wonderful Company, and uses the Interflora name under a licence from Interflora, Inc. in the United States. To take a complaint further inside the company, write to the head office, quoting your order number and any reference customer care gave you.

Want the complaint to head office set out clearly? We help you write it in minutes, with the order details, the dates and the photos in the right order.

Nothing has been reported about Interflora here yet. Our research shows what typically goes wrong at flower delivery services: bouquets that arrive late or on the wrong day, flowers that look smaller or different from the picture, flowers that wilt soon after arrival, deliveries marked as made that never reached the recipient, funeral tributes that miss the service, and credit or a redelivery offered when the customer wanted their money back.

Marked as delivered, but no flowers on the doorstep? Be the first to report it: your case opens the record for the next customer choosing a florist for a date that matters.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Interflora through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Interflora can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.