Filed 19 Sep 2022 by Virginia
Instagram without warning deactivated my account for no reasonwithout explanation — when I have been posting the same content, all mine, every day for years without issue. Instagram asked me to verify my email. I did. They asked me to verify phone . I did, then waited for the 6-digit ation code to my that never came. Requested the code for days now, then keep being told I have requested it too many times though it never once came. Phone number is correct and I even changed to my same number again to try and stop the error on their end and reset.
Then I filled out Instagram’s If you believe your account was deactivated by mistake… form, which includes the scary step of having to upload your ID. Filled out info, uploaded ID, then get the message: Confirm Your Account to Request a Review. Go to Instagram and it’s you before requesting a review. ONLY to get right back to the app requesting the 6-digit code Instagram never sends. Instagram sends you on an endless loop chasing your tail only to never be able to submit a basic request form to have your own data back. There is no way to access my own legitimate account nor even to submit one request that my account has been disabled in error.
There is no worse customer service than basic forms that won’t work to correct a mistake the company made, then they make it impossible to reach anyone EVER to explain their forms don’t work.
I have had many friends lose their Instagram accounts erroneously (hacked, unjustly disabled, etc.), losing honest content they’ve spent years building with zero way to get it back. I am now another of those Instagram victims who has wasted years in this app without even the ability to submit their own basic form to protest their error. Do yourself a favor now and DON’T WASTE ANY MORE HOURS OF YOUR LIFE ON INSTAGRAM.
When it most matters — you’re hacked or shut down erroneously — they will shut you out (and down) completely.
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