Instagram complaint: fraudulent unauthorised marketing payments

Name: fraudulent unauthorised marketing payments
Item: Instagram
Author: shula

Open 18 May 2022 78 views Social Media

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Filed 18 May 2022 by shula

several hundred euros have been taken from my account for marketing that i did not authorise, nor has is actually been associated with my account
i dont know how to recover this

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Case details

Status: Open
Company: Instagram
Filed: 18 May 2022
Desired resolution: they need to fully looking into both my instagram and faebook accounts. both business and personal so see how my card had been compromised. facebook admitted to account compromisasion, but is refusing to refund my money. thy have also now closed the messaging portal so i cannot reply and i am unable to go further. i have also asked them to show me ways to stop any payments happening again and they have not answered my request. so it could potentially keep happening until there is not more money in my account
Problem: Unauthorised ad charges taken from card
About: ad payments

Progress

Filed
Company notified
Company replied
Resolved

18 May 2022 Complaint filed and published
18 May 2022 Message from Bizzy: we notified Instagram about this complaint.

See all 99 Instagram complaints

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