IHOP complaint: IHOP Cross Keys Sicklerville: hour-long wait, cold food, wrong dish

my husband and I went to Ihop on cross key, in sicklerville nj. We waited almost an hour before a waitress finally came to our tabel, even though she look straight at us 3 times. Finally another waitress came over and said, ” I see no one has waited on you yet. I will be your server. Because we waited so long we put our order in and our order for coffee. As we sat there we notice people leaving due to the long wait. The people next to our table, complainted about wait time AND the fact that when they got their food…IT WAS COLD. We had no sugar for coffee on the table and when we got our food, an hour later….It too WAS Cold. I ordered chicken fried STEAK, which was hot, but it was not steak but chicken. It was good so I kept it and told the server to charge me for the chicken not steak, After all, I didn’t want to wait any longer and than get it cold too. The people next to us left and complained to the manager. We needed more coffee and since the hostess was walking by I asked for more coffee in the butler and was told that is not her job and ask our server….what WAIT again! The next couple that came in and sat next to us waited a long time before even getting their coffee, so I warned them about the wait and they said the people next to them left and said the wait was ridiculous . We went to pay up front where the manager was, I told him about the chicken fried chicken and he said could not be true because they do not have chicken fried chicken….so I paid for the steak. Yes, I should have sent the chicken back. Than he said they don’t take cash at his register. SO I had to go back to my table and WAIT for the waitress. In all I think the waitress that come to rescue us from the waitress that ignored us was good. I find the Ihop was a disappointment….not only from me, but for those around us. Something is wrong with this place, perhaps it needs a new manager.

What I want them to do is this: perhaps talk to the hostess….you only need one person at the counter when coming in…the manger who just stood there could take care of the register and sit people…the hostess could walk with coffee for refills….she would be more of a welcome to Ihop host. More waitress or have someone else deliver the food and ask “is there anything I could help you with.” even the guys clearing the table could do that instead of standing around waiting for you to leave. I don’t know why everyones food was cold….not enough help in the kitchen not enough servers, but that should be fixed most of all. The wait would not have been so bad for some of us if the meal was hot. I am still pissed that I paid for steak and got chicken…and the manager didn’t care