Hunted Cow Studios complaint: breach of data protection act

I play on an online game that has a community chat as well as alliance chat and private messaging in game.

I have been suffering verbal abuse (goat humper, rump ranger etc) which doesn’t usually bother me so i go along with it, sometimes i will self mock to show they cannot get to me, however some comments i have made in jest and used words along the phrasing of ye, if he steals my cookies i’ll just kick his azz and i got community chat bans, as i didn’t know what for i ignored them.

Another player however told me to send in a ticket and ask why i was banned and they lifted the ban, only for me to be banned again from community chat without saying a word, that is when another player said i was permanently banned and laughed in the community chat, to which i tried to respond and ask him what he meant, which is where i found out i did in fact have another ban in place.

I have since contacted customer support asking how he could possibly know i was banned from community chat before i did, that is when i found out several other players had also suffered the same consequence.
i brought this to the attention of Hunted cow studios ltd after i found out one of the customer support staff was a friend of one of the players and named her in a ticket, to which the person i complained about saw the ticket and merged it with other tickets which had nothing to do with the issue.
i then tried to get hold of the admin to explain the support staff could not participate in the ticket i had sent in naming her as a suspect in a breach of the data protection act and i was blocked from hunted cow discord.

i have tried every which way to bring this to their attention and it has been getting ignored or simply brushed under the rug, where i got a final response that the matter was deemed closed by them