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Hugo Boss complaint: Re : Hugo Boss Jacket.

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Filed 26 Dec 2023 by Scott

I Purchased a Jacket from the Boss store in Santa Monica, California. When I got back home to Vancouver, Canada, I checked the label to see if the Jacket was able to be ironed. The label said it can be ironed, but when I did so the jacket melted and is now ruined. I lodged a complaint with them in late October and also uploaded pictures with the complaint. I received a ticket number from them (ticket number 2573693) saying they will get back to me shortly. Since then I followed up again by calling and speaking to a manager, Received another ticket number (2591314). The Manager even emailed them on my behalf at the end of November. Its been over 2 months now and I still haven’t received a response, which is ridiculous. Thanks for your help

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