Filed 20 Nov 2022 by Ali
I subscribed for HP instant ink when I purchased my HP printer and I received ink whenever printer needed until September 2021. In September 2021 I received ink which one of them didn’t work but the other 3s were functional. As the other 3 working I put the old cartridge on printer for the colour not working. The printer kept sending me a message saying low ink. I tried to contact HP instant ink but not successful. The telephone was always engaged or not answered . Printer worked but quality of printed papers were not good. After a while the printer stopped working completely and after almost one year I managed to contact HP instant ink team. They sent me ink a couple of times, but again after 2-3 months they sent me a ink which one of them not working and there was a message on printer Saying one or more cartridges damaged and needs to be replaced.
I called them again and they sent me another set of inks but again did not work and same message appeared on printer. I called them again and they couldn’t fix the issue.
They advised me to buy a new printer . I have been charged for HP instant ink subscription. I noticed I still charged in November 2022 however my subscription cancelled in October 2022.
To summarise, I have not printed much ( most months nothing ) between September 2021 and September 2022, however I have been charged at least £2.99 a month and just yesterday charged again.
I could have purchased a brand new printer during the last year while I was paying for ink which I didn’t use .
This is not fair and I believe HP should pay me or offer me a replacement of printer . I hope HP team support me and make me satisfied .
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