My complaint:
when i had my free months trials i was told by yourself to have the highest package to make the most of the free trial i was told i would get a email when it was close to the end to lower the package but i have had no email and now a charge i am not happy and not at all willing to pay you that 17.99 when you told me to have that package not me!!!
Suggested solution:
charge me the one i wanted 1.99