Hostelworld complaint: Oasis Beachfront Hostel, Costa Rica

Hello. My children and I recently booked and stayed one night at Oasis Beachfront Hostel in Costa Rica. It was supposed to be two nights, but the night was so terrifying scary and unsafe, that we left as soon as the sun rose after the first night. When we were in bed, the rooms were connected directly to the neighbors property and around 8 pm everything scary started. There was banging and people were throwing stuff at our windows and banged on our doors. We called the number in hostel world and after denying we were staying at their property, they finally sent me someone to our room. I told them my boys and I were terrified. She told us to just try to be very quiet. She left. Around 1030 the cars started coming and going all through the night. They were driving back and forth t with their lights off and they were driving up and down the driveway (with zero security) literally all night!!! It was either drug dealing or we felt like we’re were in danger of being trafficked. I texted the girl who came earlier and she never replied. I stayed awake all night long with a butter knife I found in the kitchen as I was afraid to go to sleep as I was in fear for our lives. The next morning we woke up and told them we were leaving. They then reported to Hostel World that were a no show so we couldn’t even warn others about the dangerous place that we stayed. I tried to contact hostel world via email and it shows I am blocked. This is horrible and you need to be more aware of dangerous situations you are allowing your guests to be involved in so that they know not to stay there! This place should be removed from hostel world all together.

I am a very active and experienced traveler and luckily, I am a blogger for travel. So I took a video when we arrived so uuu can see that in fact, we were not a no show! I would like a refund for both nights and you need to investigate this hostel before someone goes missing!